You can contact us for help via the Contact Us page. We aim to get back to any email you send us or message you send us via the Contact Us page as soon as possible, but in any case within 5 working days.
Before you contact us, take a look at our FAQs to see if your question is answered.
About my little Bubba
No, we don’t have a physical shop. However, if you are located in London, we provide free consultations where we can meet up with you and show you a range of the products we stock.
We are new parents who realize that once you have a baby, the time you have to do anything is limited. High street (and other) retailers stock hundreds of products in each category. When you are deciding what to buy for your little bubba, it can be intimidating being faced with so many products, all of which claim to do the same thing. This can also lead to you purchasing an item and quickly realizing that it is not useful and not going to get used.
We have chosen to go down a different route, doing the research before presenting you with limited choice on high quality products. We are confident whatever you buy from our website will be useful for you and your little bubba.
We have chosen to stock a limited number of products – we do the research for you, so you can spend the limited time you have doing things you enjoy.
Yes! We are registered on companies house under the name my little bubba Shreena Limited. We are a start-up business set up by a married couple. Go to “Our Story” for more information about us.
Shopping Basket and Checkout
On each product page, there is an “Add to Basket” button. Click on that and the item shall be added to your basket. Remember to check the size (if applicable) and colour (if applicable) before checking out to ensure you are purchasing the product you want.
Once you have clicked on the “Add to Basket” button, your item will appear in your basket on the top right hand side of the page.
First click the shopping basket icon on the top right of your screen and you will be shown your basket. Edit as necessary and click on “Update Cart”.
We accept credit/debit cards (other than American Express) and also Paypal online.
Once my order has been placed
Once your order is received, we will send you an order confirmation e-mail to the e-mail address you entered during checkout or (if you are registered with us) to the e-mail address you have on your account. If you do not receive an order-confirmation e-mail within 2 hours of placing your order, please contact us via the Contact Us page.
No, we are in process of setting up tracking, but it is not available yet. Please contact us via the Contact Page if you have questions once you have placed your order.
If your order has not been delivered within the time-frames specified in the delivery option you have chosen, please contact us via the Contact Us page as soon as possible.
Please contact us via the Contact Us page as soon as you receive the order and realize an item is missing.
Contact us via the Contact Us page as soon as possible after placing your order. If the products have not been shipped at the time you contact us, we will be able to cancel your order.
My account
My account
Click on Register on the top right hand corner of the website.
Click on the Log in link on the top right hand corner of the page and click on the “Forgotten your password” button. Follow the instructions on the page. Alternatively contact us via the Contact Us page.
Your details will be stored securely to make future orders easier. You will (if you elect to) receive offers and new product information from us. You will also be able to look at your open and past orders.
Delivery
The delivery costs for each item is set out on the product page for that item under the tab “Delivery & Returns”.
We do not currently ship internationally, but contact us via the Contact Us page and we will see how we can help.
As long as you purchase prior to 2.00pm, we will ship the order the same day. Any order placed post 2.00pm will ship the next day. If the product is out of stock we will contact you to let you know when the order will be shipped.
If you need a product urgently, contact us and we will do our best to accommodate your requirements.
Returns
You have 30 days from the date of purchase to return products to us. However, if you are outside of the 30 day period, do contact us and we will do our best to accommodate you.
You will need to contact us to obtain a Return Authorisation Number prior to sending us the returns. Please read our “Refund and Returns Policy” page for details on the process to follow to return products and obtain a refund.
Parent Reviews
Each product is sent to a parent to thoroughly test over a 4 week period – they tell us their opinions in detail, including first impressions, last impressions, what they love, what they don’t like and how useful they found it. Only if the item passes this review do we stock it on our site. In that way, we know that the products we stock will be used and, more importantly, will be useful, to parents.
Please email us at info@mylittlebubba.co.uk. When a product review is required, we will email you asking if you would like to participate.
If you are chosen and you accept, we will send you the product which you are testing. You will keep the product for 4 weeks, after which you will send us back your feedback. Once the 4 week period is over, you can choose to purchase it from us at a discount, or if you do not want to keep it, you simply return it to us.
